It’s happened to the best of us. You see a project you really want to work on, you make an appropriate bid, and you’re accepted for the job.
Now you’re a few days (or a couple of weeks) in, and the project is getting out of control. Perhaps the research is taking longer than expected. Maybe the client requires additional revisions. Maybe you simply underestimated the number of hours it would take for completion.
This can mean trouble and a whole lot of cheap labor on your part.
I recently came across this situation, and the outcome couldn’t have been better. The client, recognizing that the work was exceeding our original agreement, asked me if I would need to be paid extra. My diplomatic answer was that I would honor the original agreement, but that she was welcome to give me a “bonus” if she felt one was in order. The result? An additional 50 percent of the project cost on the final payment. I was over the moon.
However, the situation could have easily gone the other way. The client may not have been so forthcoming (or generous) about the payment. After all, few people really like haggling about money—myself included.
So, if you’re in this situation, what can you do?
1. Chalk it up to experience.
If the fault is your own (i.e., you simply underestimated the scope of the work when you made the bid), you may want to suck it up, finish the work, and make a mental note. It’s not really the client’s problem that you priced inappropriately. Next time a similar job comes around, you’ll have a better understanding of what it takes to get it done and can price accordingly.
This can also work if the fault isn’t your own. Clients can be demanding. Work can be hard. Freelancing isn’t consistent, and it never will be. Again, make a note of when this happens. You can be the professional, finish the job, and remember not to return to that client unless you make a higher bid.
2. Communicate with the client.
Let your employer know that the work is exceeding your original expectations. Some clients might take this as an insult (especially if you’re doing editing work), and others might think that you’re one of those freelancers who adds hidden fees to the final invoice, but at least you know that you’re being upfront and honest.
3. Be one of those freelancers who adds hidden fees to the final invoice.
I don’t advocate this approach for most situations. I personally think that throwing additional costs into an invoice once you’ve already agreed on a price is a little unethical. But hey, if the situation calls for one and you’re getting grossly cheated out of your hard-earned pay, I might see a little wiggle room in this one.
4. Consider always using per-word, per-page, or per-hour pay.
I’m actually a big fan of set prices for projects. The main reason is because I’m a pretty fast worker; therefore, a flat fee gets me more money for fewer hours of work. However, if you’re not sure of the speed of your work, or if the details of a project are a little fuzzy, a per-word or per-hour pay will make sure that you’re covered when things end up taking longer or require additional writing.
5. Sign a good contract.
A good contract will protect you as well as your employer, should one of you fail to uphold your end of the bargain. If you use one, make sure it includes additional pay if the original agreement is “outgrown” or if your employer makes demands that aren’t in writing.
As we grow more experienced, one would expect that appropriate pricing guidelines become second nature. Unfortunately, this isn’t always the case. Clients may neglect to be honest about the scope of the project, or you may not have given yourself an appropriate understanding of the situation. Sometimes, we just hit a wall and writing takes too long.
It seems to me that that is the nature of the work. Money pouring from the skies one month; weeks of doing nothing but job searching the next.
But we love it, right?
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That´s a tough one, I´m glad your situation worked out. There have been a few times when this happened to me. Most of the time, I opted for the “chalk it up to experience” route, but once it just went so drastically over the guesstimate that it just wasn´t worth it anymore. The information had been changed on me, requiring a LOT more work and the client wasn´t willing to pay more, so I ended up dropping the job. Thankfully, she paid me for the work I had already done, instead of refusing to pay for an unfinished job, which often happens.
Scope creep is inherent in our business. Everyone wants less for more. A good way to put a halt to creeping scope when it begins to happen (or when you notice it’s already happening) is to give notice.
“I’d be happy to make these changes, but if you’ll require additional changes after this round, we’ll be into billable time. I just wanted to give you a heads up.”
Give them a chance to say aye or nay. Give them fair warning that you’ll be charging extra - soon. Don’t flat out put your foot down and draw the line if you haven’t been fair about letting the client know what’s happening - often, they don’t realize they’re creeping on scope or that they’re breaching the agreement.
James Chartrand - Men with Pens’s last blog post..How to Track Time Without Wasting a Minute
Great tips here!
If it’s just a little bit of extra work, then I’d probably eat the extra time. (I think all of us do this from time to time.)
I think the question is really whether I underestimated the amount of work that the project required, or whether the client added additional requirements.
In the first case, I would try to honor the original agreement - but, I would definitely let the client know when I turned the project in that it was much more work than I/they had realized.
In the second case, I would point out our original discussions to show them that the scope of work had changes. I would than ask for more money.
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I hate eating work!
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